VectorX Privacy Policy

May 15, 2025

This Privacy Policy describes how VectorX, a product of LaunchX Labs ("we", "us", or "our"), collects, uses, and shares your personal information when you visit our website (vectorxdb.ai), use our services, or otherwise interact with us.

What Information We Collect

We collect information that you provide directly to us, including:

• Contact information: Your name, email address, phone number, and similar contact details
• Account information: Information you provide when you create an account, such as username and password
• Usage data: Information about how you use our services, including API calls, query patterns, and feature usage
• Communication data: Information you provide when you communicate with us, including support requests and feedback

We may also automatically collect certain information when you visit our website, including:

• Device information: IP address, browser type, operating system, and device identifiers
• Log information: Pages viewed, time spent on pages, links clicked, and other statistics
• Cookies and similar technologies: Data collected through cookies and similar tracking technologies

How We Use Your Information

• Providing and improving our vector database services
• Processing and fulfilling your requests
• Communicating with you about our services, updates, and promotional offers
• Analyzing usage patterns to enhance our website and services
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations

How We Share Your Information

• Service providers: Third-party vendors who perform services on our behalf, such as hosting, analytics, and customer support
• Business partners: Companies we partner with to offer integrated services or joint promotions
• Legal requirements: When required by law, legal process, or government request
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

We do not sell your personal information to third parties.

Your Choices

• Update or correct your account information at any time
• Opt out of marketing communications by following the unsubscribe instructions
• Request deletion of your data by contacting us at support@vectorxdb.ai

Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at support@vectorxdb.ai.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

International Data Transfers

As we operate globally, your information may be transferred to and processed in countries other than the one in which you reside. By using our services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

LaunchX Labs (VectorX)
1st floor, Awfis, Vajram Esteva,
Devarabisanahalli, Bellandur,
Bengaluru, Karnataka 560103
Email: support@vectorxdb.ai